FAQ's

FAQ's

 FAQ

 

What are Fleur Forever Eternity Roses That Last a Year?

 

At Fleur du Luxe we source our roses from Ecuador and Colombia. This is where all the most beautiful quality roses come from! Once the flowers bloom to their peak beauty, they are carefully picked ensuring highest standard of quality and selection is maintained. Using Parisian technique, we preserve these flowers by dehydrating using special formula made from non-toxic and non-allergenic wax and natural oils. When the preservation process is complete, we dye our roses in every colour of the rainbow, giving them vibrant appearance we are so famous for! This process ensures all roses are guaranteed to last for a minimum of one year! With no water or maintenance required.

 

Are the flowers used in Fleur du Luxe real?

 

Yes, all our flowers are real fresh cut blooms from Ecuador, Colombia & Australia. They are either dried or preserved to ensure they last beautifully long after their fresh counterparts. We never use synthetic, plastic or silk flowers in our arrangements.

 

How long do the flowers last?

 

Using Parisian technique in preserving flowers, Fleur Du Luxe Fleur Forever arrangements will maintain its beautiful appearance much longer than other flower arrangements when there is no direct contact to sunlight, excessive heat or moisture. The flowers are guaranteed to last a minimum of 1 year. Most clients have reported enjoying our roses for an average of 3 years!

 

How do I care the flowers?

 

All our flowers come with minimal maintenance and care.

  • Do not remove Fleur Du Luxe flowers from their boxes they are very comfortable there.
  • Do not water.
  • Avoid high humidity and direct sunlight as it may cause colour to fade. 
  • Occasional gentle dusting off may be required.

 

Do these flowers come with fragrance or scent?

Yes, all our flowers come with a beautiful subtle scent. We use organic solution especially made for us by a local fragrance maker. The notes are a delicious mix of bergamot, tangerine, jasmine, rose, patchouli & vanilla. We have received such glowing feedback regarding this lovely scent, we are sure you or your recipient will absolute adore this scent!

 

Can the flowers be taken out of the box?

 

All our rose boxes designed with roses to stay in the box. Most dried arrangements can be made into a bouquet to suit a vase. If you have your own vessel you wish to fill with our long lasting flowers, please contact us via smile@fleurduluxe.com.au. We are happy to create a custom arrangement just for you!

 

 

Are these flowers eco-friendly?

Fleur Du Luxe is committed to sustainable development. We believe that by caring for our environment, we can cultivate the most beautiful flowers. We use suppliers who conduct eco-friendly production practices both in the farms and factory. Both used and rainwater are recycled. Flowers are also recycled to make compost, or organic fertiliser. Further, Fleur Du Luxe is produced using harmless colorants commonly used in food or toy manufacturing. Fleur Du Luxe Fleur Forever flowers are non-toxic, noncorrosive, non-carcinogenic, non-flammable, non- explosive and not chemically-reactive and therefore they do not represent any risk for the human health nor for the environment.

 

We use recycled and environmentally friendly packaging methods as much as we can and are forever evolving to ensure we do our best by mother Earth.

 

 Where is Fleur Du Luxe located?

 

Fleur Du Luxe has its original Gold Coast store, a brand new studio in Sydney as well as the new studio opening in the UK. Fleur Du Luxe offers Worldwide shipping to customers from over 70 countries! Although we would love you to visit, currently we operate from private properties not open to public. All orders are placed via www.fleurduluxe.com.

 

From time to time we run Pop Up stores in a city near you! Please subscribe to our socials or email to stay up to date xx

 

 Do you ship worldwide?

Yes, we ship nationwide and to more than 70 international countries! For more information on how and where we ship, view our shipping policy.

 

Is same day deliver available?

 

Yes, Same day delivery is available for Sydney customers only. Please place your order by 12 Pm and select same day shipping at check out. You do not need to input a date in calendar for same day delivery.

 

Should I pay shipping charges for delivery in Australia?

 

Fleur Du Luxe will deliver your beautiful Fleur Forever arrangement for FREE Australia wide. Your arrangements will be dispatched typically within 1 business day and arrive within 2 to 5 business days depending on your location. WA & SA may take a little longer. If you need flowers urgently, please select overnight shipping at check out.

 

What If I do not want to wait long for my flowers?

 

If you wish to receive your blooms express, we offer overnight shipping (business days only) at a flat rate of $39.95 Australia wide.

 

 What are the shipping charges for worldwide delivery?

 

We offer flat fee of $29.95 to any country! Please allow average of 10 days delivery with this standard service.

Express service is available for $89.95. Please allow 3 - 5 business days for delivery outside of Australia.

 

Additional relevant duties and taxes may apply, please check relevant department in your country as we will not be held responsible for any additional delays or payments due.

 

Is it possible to get the flowers delivered on Specific day?

 

Valentine's Day and any other specific date delivery is only available for Sydney Metro areas. Please ensure to make arrangements prior to the special day. We aim to get the flowers on your special day as much as we can with interstate orders, please select overnight/specific day delivery option at check out to ensure your chances are higher as this is a premium service and it is more reliable.

 

Can the flowers be delivered on weekends?

 

No weekend deliveries are available except for Sydney metro areas arranged in advance *extra charges may apply.

Please note orders placed on Friday and over the weekend will not arrive until the following week.

 

Do you provide a tracking number for the flower delivery?

 

Fleur Du Luxe is happy to provide you with tracking number as well as provide your mobile phone to the delivery team.

Please leave your details in the notes at check out with any special instructions and we will assist in any way that we can to ensure a smooth delivery.

Please note we cannot guarantee a courier will call you on approach, however we will ask them nicely to do so if you request.

 

What If I changed my mind and want to cancel the order?

 

All our arrangements are made to order.  Please choose carefully as we will not be able to offer refund or exchange on any Fleur Du Luxe Flower Arrangements due to simple change of mind or failure to observe shipping information.

 

Can I have a refund as there was a delay in delivery?

 

Your arrangements will be dispatched typically within 1 business day and should arrive as per the standard shipping time line. No refunds will be given for delays that are out of our control.

 

Is the packaging safe to deliver my flowers?

 

Yes, we use exclusive range of designer boxes to arrange your flowers and are packed carefully to avoid any damage while shipping.

 

Can I request for a custom order?

 

Yes, we would love to make something incredible just for you! Simply email smile@fleurduluxe.com.au or call/text 0428209601.

 

 Do you offer the service for Bridal and Wedding flower arrangements?

 

Congratulations! We would be more than happy to assist you on your special day. Please contact us for a consultation to discuss more about your requirement.

 

 Do you offer Corporate gifts and special events?

 

Yes, we do offer customised corporate gifts and special event gifts that reflect your brand identity. We offer incredible packages for product launches and have worked with many well known names. Contact us for more information